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World Wide Worx Research Archives

Great expectations stall on the Internet

1 December 2005: - Despite great expectations, growth in Internet access among the South African public has slowed to a crawl, with the dial-up market experiencing no growth in subscribers for the first time since the industry was launched in 1993.

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Broadband in South Africa to double up

28 November 2005:- Broadband Internet access, which finally made an impact on South Africa in 2005 with the first 147,000 users settling into high speed online lives, will almost double in usage in 2006 to 277,000 users.

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New book captures the wireless wave

The hitchhiker's guide to going wireless: The South African handbook of mobile technology10 November 2005: - A new wireless communications wave is about to break over South Africa, bringing with it an entirely fresh vocabulary that redefines anything from “high-speed” to “hot-spot”. To help guide users of technology through the resulting confusion, a new book on the topic has been released by one of South Africa’s best-selling authors.

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Discount Clubs and Programmes 2005

31 October 2005: -The Discount Clubs and Programmes (DCP) 2005 report provides a comprehensive view of formally run discount clubs and programmes in SA. Among the profiled entities are five buying associations, which account for an astonishing R3,8-billion in consumer spending annually.

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SMEs have what it takes to hold their own: Findings from SME Survey 2005

19 September 2005 - When it comes to being competitive in the South African economy, most small and medium enterprises (SMEs) feel they have what it takes to hold their own, according to the final results of SME Survey 2005 backed by Standard Bank, MWEB Business and Microsoft.

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Most SMEs seek access to expertise, not BEE: SME Survey 2005

12 Sep 2005 - Small and medium enterprises (SMEs) consider access to expertise to be the single most critical resource for their business, according to the final results of SME Survey 2005, released today.

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E-mail and business competitiveness: Surprise findings from SME Survey 2005

30 Aug 2005 - The commonly held perception that e-mail is one of the killer applications of business on the Internet has been confirmed by the final results of SME Survey 2005. However, this does depend on why the business needs e-mail, with some sectors having experienced dramatically positive impact, while others are lukewarm.

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South Africa's mobile habits uncovered

7 June 2005:- It's official: South African men are bigger
talkers than women when it comes to cell phones in their cars. 57% of men interviewed in a major new study admitted to talking on their cellphones while driving, compared to 37% of women.

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ICT policy takes centre stage at conference

25 May 2005:- Joe Mjwara, a key figure behind State policy on telecommunications and information technology, will present both a Government and black economic empowerment perspective on the future of the telecommunications sector at the Mobility 2005 conference in June.

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Mobile commerce waits in the wings

5 May 2005:- Mobile phones may have been the fastest growing technology ever seen in South Africa, yet more than 10 years after the cellular revolution began, full mobile commerce has not touched the lives of most cellular phone users.

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ICT a healthy business in SA again

14 April 2005: The information and communications technology (ICT) sectors in South Africa have returned to health, according to a new study released this week.

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And the loyalty winner is …

17 March 2005:- For the second time, British Airways’ Executive Club has taken the accolades as South Africa’s most highly-rated frequent flyer programme in a study of South African rewards programmes.

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Loyalty programs rein in the rewards, but spread the benefits

17 March 2005:- Loyalty programs have reined in the level of their rewards, but spread the options for redeeming awards with loyalty points.

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Big boys get the small toys

15 March 2005:- Companies issue mobile devices like laptop computers and personal digital assistants strictly according to the pecking order in the company, rather than the needs of staff.

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SMEs to have their say

9 March 2005: – Is South Africa a welcoming environment for the entrepreneur?

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World Wide Worx, e.com institute, to develop ICT sector strategy for Jamaica

28 February 2005:- In a global bid to assist the Jamaican government to develop the country’s ICT sector strategy, the Commonwealth Foundation has appointed wholly black-owned ICT consulting firm e.com institute to develop frameworks that will stimulate Jamaica’s economy through the use of ICT in small and medium enterprises (SMEs).

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SMEs have not yet found their VoIP

17 February 2005:- In contrast to the corporate environment, small, medium and micro enterprises will shy away from Voice over Internet Protocol (VoIP) in 2005.

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Laptops rule corporate investment in mobility

9 February 2005:- Corporate South Africa regards the laptop computer as the single most necessary mobile technology for deployment in business, edging out even the cellular phone, while emerging technologies like handheld computers and wireless networking will see strong growth in 2005.

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SA Corporates to leap into VoIP

4 January 2005: - Voice communications using Internet standards will be the fastest growing technology application among South African corporations in 2005. More than half the organisations interviewed in a survey conducted by World Wide Worx intend to use Voice over Internet Protocol (VoIP) for the first time this year – on top of a third of that already use the technology.

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Cellular industry overstated by more than 20%

2 December 2004: - South Africa's mobile subscriber base has been routinely overstated by up to 20% over the last five years, according to "The State of the Mobile and Wireless Services industry in South Africa 2005", produced by World Wide Worx.

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Joburg SMEs lead the pack

19 October 2004: - Decision-makers at small and medium enterprises based in the Johannesburg area regard their companies as being far more competitive than do those in the country's three other major centres. This is one of the fascinating findings to emerge from SME Survey 2004. This week sees the release of the final SME Survey 2004 report, which includes detailed drill-downs into the findings, breaking them down by industry sector, area, gender of decision-maker, and size of company, among a range of demographics.

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Smart Card market explodes

5 October 2004:- The smart card industry is poised for an unprecedented explosion in South Africa, with three large-scale roll-outs set to begin in 2005 and several more waiting in the wings.

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The Need for Speed in Online Retail

24 June 2004: Despite the slow-down in growth of online retail in South Africa, the number of retail web sites has exploded: from 215 at the end of 2001 to at least 719 at the end of 2003. However, the market is dominated by the top eight online retailers, who between them account for about 80% of all online retail sales in South Africa.

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South Africa’s SMEs buoyant

10 June 2004: Small and medium enterprises in South Africa are alive, well and regard themselves as highly competitive. This is one of the key findings of SME Survey 2004, a project that researched the role played by government, information technology and financial services in small and medium business in South Africa. Conducted with the backing of Hewlett-Packard and Standard Bank, the research involved interviews with 2919 SME business decision makers,

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SMEs still love the PC

10 June 2004: The death of the desktop PC has been greatly exaggerated, at least if you talk to small and medium enterprises. The PC, along with consumables like ink cartridges, paper and disks, remains the most important item in budgeting for IT purchases among SMEs in South Africa, according to SME Survey 2004.

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A billion rand industry revealed in Customer Clubs

25 May 2004: South African consumers pay almost a billion rand a year to belong to customer clubs: a “hidden” industry revealed for the first time in a new report.

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Cool million for online banking

2 March 2004: Online banking reached the one million mark in South Africa for the first time at the end of 2003. According to the latest World Wide Worx research report, “Online Banking in South Africa 2004”, the number of online bank accounts in South Africa grew by 28% last year, despite the online security scare that hit Internet banking.

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SA Internet access to leap in 2004

28 November 2003: Growth in Internet access in South Africa will receive a kick-start in 2004 after a dramatic slowdown in the past three years. This is the key finding of the latest edition of World Wide Worx’s annual study of the South African Internet access industry.

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South Africa's most rewarded consumers

25 July 2003: The South African consumer who gets the most benefit from membership of rewards programmes is the one who banks with FNB, flies British Airways, shops with an Infinity card and is a member of the Discovery Vitality wellness scheme. These rewards programmes came out top of their respective categories (financial services, frequent flyer, multi-vendor retail and wellness) in the Value in Loyalty Programmes 2003 survey, the 2nd annual study of this rapidly growing South African industry.

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Potential for unplugging government

5 June 2003: Mobile and wireless technology has matured to such an extent in recent years that many applications are ready to be embraced for public services delivery, according to a research report commissioned by three government agencies and released this week. The report, entitled "Government Unplugged", is a comprehensive study of the readiness of mobile and wireless technology for public service delivery.

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IT having major impact on SMEs

21 May 2003: Investment in information technology is having a major impact on the competitiveness of small and medium businesses in South Africa. This is the central finding of the SME Survey 2003, the largest survey ever conducted on IT investment by small and medium enterprises in this country. The findings were released this week by World Wide Worx, which interviewed more than 5900 companies on their investment in IT, impact of this investment, factors influencing purchases, and their use of financial and business services.

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ICT is alive and well in South Africa

24 March 2003: South Africa’s much-maligned information and telecommunication technologies sector emerged from 2002 with not only its reputation intact, but also its bottom line, according to a new report, the Map of the Information and Telecommunications Technology Sector in South Africa, 2003.

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South Africa’s Internet users ready for e-billing

11 February 2003: More than 9 out of 10 South African Internet users would prefer to be billed electronically rather than via traditional post office mail. This was a key finding of the “E-billing in South Africa 2003” survey of companies and individuals conducted by World Wide Worx. The findings showed that the majority of respondents – 76% - would prefer to receive their bills via e-mail.

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Banks in battle for online merchants

3 October 2002: A fierce competitive battle has been waged in South Africa over the past six years for control of the stretch of e-commerce between the click of a Buy button and the conclusion of the transaction in the merchant’s bank account. According to the "Online payment facilitation in South Africa, 2002" report, released today by World Wide Worx, it has become a critical area of competitive advantage for banks.

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South Africa's first E-billing Survey

28 August 2002: World Wide Worx has launched South Africa's first comprehensive survey on electronic bill presentation and payment, better known as e-billing. The purpose of the survey is to establish the current status and future potential of e-billing in South Africa - both from customers' and billers' perspective.

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Seminar offers tour of world's best online ads

15 July 2002: At the Cannes International Advertising Festival in France last month, not a single South African web site entry was considered for the Cyber Lions, the award given for online advertising. At a seminar on 31 July, Arthur Goldstuck, who represented South Africa on the Cyber Lions jury, will offer insights into the reasons, and what it takes to win.

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Internet nomads - boom in free-mail

November 2001: The nomadic nature of many South African Internet users has sparked a boom in the use of free web-based e-mail services. Over 800 000 accounts have been opened on these services, and at least 515 000 of these are active. - The Goldstuck Report: Web Free-mail in South Africa, 2001.

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